Appointments

Urgent Appointments

If you have an urgent medical problem please call us on 0114 239 8575.  The on-call doctor will see or speak to you as soon as possible.

We may ask you to attend the surgery and wait until there is a doctor available.

Please only ask for an urgent appointment if you have a problem that cannot wait.

Routine Appointments

An appointment system is in operation. Same day appointments are available at 8.30am each morning.  You can request one by:

• Complete this online form. This may take up to 7 working days to be viewed. *** If you need something urgently/today then you should not use this messaging service. Please ring Stonecroft directly on 0114 239 8575 ***

  If you need more urgent help, call your GP practice. If it's closed, visit NHS 111 online or call 111. In an emergency call 999

• Phone us on 0114 239 8575.
• Visit the surgery and speak with a receptionist.

We will try to fit you in with your preferred doctor whenever possible.  But please remember that your usual doctor may not be available for a few days.

If you miss your appointment, you will need to re-book.  At busy times we cannot guarantee that this will be on the same day as your original appointment.

Please note the GP consultation will be for the booked patient only.

Advanced Access Appointments

We operate an advanced access appointments system in line with government directive. A percentage of morning appointments can be pre-booked up to at least one week in advance. We will book the remaining morning appointments on the day.

A small percentage of pre-bookable afternoon appointments are available in advance and on the morning of each day.

Please ask at reception for details if you are working.

Extended Access

GP appointments are now available in your area during the evenings and at the weekend.

To book an appointment, contact your practice.

More information here.

Online Appointments

You can now book your appointments online. If you would like to use this service please contact the surgery for your unique ID number, password and further instructions.

If you already have your log-in details, sign in here.

Telephone Advice

If you are unable to attend surgery it may be possible for one of the clinical staff to give you advice over the telephone.  This will be at the end of surgery.

Cancelling or changing an appointment

If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:

• Use the NHS app
• Use SystmOnline
• Phone us on 0114 239 8575.
• Visit the surgery and speak with a receptionist.

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• If it’s a life-threatening emergency call 999.

Temporary Residents

You are entitled to see a doctor anywhere in the UK if you are away from home and in need of medical help. You can do this by simply asking to see the nearest doctor as a temporary resident.

Likewise, we will be happy to see any relatives or friends staying with you if they need a doctor.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to:

• check your symptoms and get instant advice
• cancel appointments
• order repeat prescriptions
• view your GP medical record
• and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Home Visits

If you are too unwell to attend the surgery, please phone before 10.00am if possible.  We will ask you to give brief details of your problem, so that the doctor can plan their visits in order of urgency.

Home visits are for people who are genuinely housebound.

Remember, we can see three or four people in the surgery in the time an average visit takes.